Frequently Asked
Questions

Delivery time depends on your location and the availability of the products in your order. You can check the estimated delivery information during checkout.

Return eligibility depends on the product and its condition. Please review the applicable return policy before requesting a return.

After an eligible return is approved, the refund process begins according to the payment method used for the order.

Available payment options are shown securely during checkout and may include cards, online payment methods and other supported options.

Orders may be cancellable before they are processed for dispatch. Please contact OZZO support as soon as possible.

You can reach the OZZO team through the Contact section of the website for assistance with your order or account.